Team Leading

This qualification is designed to provide learners with the knowledge and understanding required to successfully lead a team.


Fully-funded via the UK Government in the form of the Education and Skills Funding Agency.

  • Free online course


  • Course duration

    6 weeks

  • Support

    Expert tutor support available

  • Experience

    No previous knowledge is required or assumed

  • Awarding body

    NCFE or TQUK depending on location and training provider

Overview of Team Leading

Qualification objectives

The objectives of this qualification are to help learners to:

  • Develop their knowledge of the principles of team leading
  • Develop their understanding of business
  • Develop the knowledge needed to support communication with a range of stakeholders at different levels

Essential skills

Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees.

Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.

Employment opportunities

This qualification could assist you in gaining the following employment opportunities and potential salaries:

  • Customer Service Manager – up to £25,000
  • Retail Manager – up to £35,000

Course units

To be awarded the Level 2 Certificate in Team Leading, learners must successfully complete the 3 mandatory units and 5 of the optional units.

Mandatory units

Principles of team leading

This unit provides learners with an understanding of leadership styles in organisations. Learners will develop knowledge of team dynamics and the techniques used to manage the work of teams.

Learners will also gain an appreciation of the impact of change management and how a motivated
team affects an organisation.

Understand business

This unit equips learners with an understanding of organisational structures and the business environment. Learners will also gain knowledge of business reporting within an organisation.

This unit equips learners with an understanding of the principles and techniques of work-related communication both verbally and in writing.

Learners will also develop the knowledge of a range of documents required for different types of meetings in a business environment.

Optional units

Performance and conflict

This unit enables learners to develop knowledge of team performance management through benchmarking.

Learners will develop knowledge of managing individual underperformance and conflict in the workplace.

Understand customers

This unit provides learners with an understanding of the different types of customers.

Learners will understand the relationship between good customer service and customer loyalty and how this affects the organisation in terms of reputation and image.

Customer service problems

This unit equips learners with an understanding of customer service delivery and the relationship between customer service and brand.

Learners will be able to identify the techniques used to resolve customer service problems.

Equality and diversity in the workplace

This unit develops learners’ understanding of standards and expectations for equality and diversity in the workplace.

Learners will be able to identify the potential consequences for failing to comply with relevant legislation.

Working relationships with colleagues

This unit provides learners with an understanding of the principles of effective team working.

Learners will be able to identify what is required to develop working relationships with other teams and departments.

Health and safety procedures

This unit aims to provide learners with an understanding of individual health and safety responsibilities and laws affecting the workplace.

Develop and deliver a presentation

This unit equips learners with the principles underpinning the development and delivery of presentations.

Learners will describe the advantages and limitations of various forms of media. Learners will also describe factors affecting contingency plans and different methods of evaluating presentations.

Introduction to coaching

This unit aims to provide learners with an introduction to coaching.

Learners will explore the concept of coaching and how it can be used within the workplace to improve performance.

Introduction to mentoring

This unit aims to provide learners with an understanding of effective mentoring.

Learners will explore the role and benefits of mentoring and the use of tools and skills to support the mentoring process.

Understand personal development

This unit aims to give learners an understanding of the role of a team leader and how to plan for personal development.

Get certified

Gain a nationally recognised level 2 accredited certificate.

Qualification benefits

Develop your skills

88% of our learners say our courses have equipped them with vital skills to help them progress in their working life.

Launch or advance your career

Build up enough knowledge, skills and confidence to transition into a new career.

Improve your CV

Level 2 qualifications are nationally recognised and accredited, giving you the foundations to improve your job prospects.

Course sample

Download the sample workbook



Been in the UK or EU for three years for purposes other than study.


19+ at the start of the academic year.


  • Not on an apprenticeship.
  • Not completed any part of the course before.
  • 19-23-year-olds must have a level 2 or higher prior to attainment.

How to enrol

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