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Retail Operations

This qualification is designed for those new to or seeking employment in the retail industry.

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Fully-funded via the UK Government in the form of the Education and Skills Funding Agency.

  • Free online course

    Fully-funded

  • Course duration

    6 weeks

  • Support

    Expert tutor support available

  • Experience

    No previous knowledge is required or assumed

  • Awarding body

    NCFE or TQUK depending on location and training provider

Overview of Retail Operations

Understanding Retail Operations

Learners will develop an understanding of a wide range of retail subjects, such as dealing with customers in various contexts, handling cash, stock management and retail law. 

The optional units give learners the opportunity to undertake learning programmes specific to their interests or aspirations within the retail sector, and allow progression onto higher level qualifications within both generic and specialist areas. 

Flexible learning

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach.

Course units

To be awarded the Level 2 Certificate in Retail Operations, learners must achieve a minimum of 18 credits: 14 from the mandatory units and a minimum of 4 from the optional units. 

Mandatory units

Understanding customer service in the retail sector

In this unit the learner will consider the effect of customer service on a retail business, including customer needs, customer service procedures and dealing with customer complaints.

Understanding the retail selling process

In this unit the learner will develop an understanding of the selling model and how sales are closed. They will also consider the benefits of product knowledge and using questions to identify customer needs.

 

 

Understanding how individuals and teams contribute to the effectiveness of a retail business

In this unit the learner will consider various aspects involved in the effectiveness of a retail business including understanding employment rights and responsibilities, understanding the importance of effective team work and communications skills and reflecting on personal performance.

Understanding how a retail business maintains health and safety on its premises

In this unit the learner will consider health and safety in a retail environment, including legislation, understanding what actions to take in an emergency, understanding rights and responsibilities and
general safe working practices.

Understanding retail consumer law

In this unit the learner will consider consumer legislation including protection against unfair trading practices, consumer credit
legislation, data protection and age-restricted products. They will
also learn about the consequences for businesses and employees
of contravening retail law.

Understand how to deal with customer queries and complaints in a retail environment

In this unit the learner will develop an understanding of how to resolve queries and complaints in a retail environment and how this contributes to customer loyalty and confidence.

Optional units

Understanding security and loss prevention in a retail business

In this unit the learner will consider the range of security risks faced by a retail business and the effect crime can have on a business.
They will reflect on the actions that can be taken to prevent crime and will develop an understanding of how security incidents should be dealt with.

Understanding the handling of customer payments in a retail business

In this unit the learner will develop an understanding of the methods of payment accepted from retail customers and the risks involved in handling payments. They will learn about the cashier’s responsibility
for providing service at the payment point and when processing age-restricted goods.

Understanding the control, receipt and storage of stock in a retail business

In this unit the learner will develop an understanding of the importance of having the right stock levels. They will learn about how goods are received into a retail business and how stock should be stored to prevent damage or loss.

Understanding visual merchandising for retail business

In this unit the learner will develop an understanding of visual merchandising in retail, including window displays, floor layouts, props, events and product preparation.

Understanding how the effectiveness of store operations can be improved

In this unit the learner will develop an understanding of the process of improving store operations including communicating with and motivating colleagues and staff scheduling.

The principles of food safety for retail

In this unit the learner will develop an understanding of the responsibilities involved in food safety such as personal hygiene, a clean working area and keeping products safe.

Understanding environmental sustainability in the retail sector

In this unit the learner will consider the effects of climate change and its relevance to the retail sector. They will also learn about environmental legislation, waste management, energy conservation and water consumption in the retail sector.

Understanding the fashion retail market

In this unit the learner will develop an understanding of fashion retailing including the different store formats offered by fashion retailers, social and economic factors affecting the sector, and multichannel retailing.

Understanding how to manage stock for customer orders in business to business services

In this unit the learner will develop an understanding of how to order stock for business to business customers. They will also learn about the allocation and transfer of stock and the maintenance of stock records in a business to business environment.

Understanding the storage, monitoring and replenishment of fresh produce in a retail outlet

In this unit the learner will develop an understanding of the storage requirements of fresh produce. They will also learn about how the stock levels and quality of fresh produce are monitored and maintained.

Underage sales prevention for retail and licensed premises

In this unit the learner will develop an understanding of current legislation relating to the sale and purchase of age-restricted products and will learn how to prevent unlawful sales of age-restricted products.

Understanding how stocks of newspapers and magazines are controlled in retail outlets

In this unit the learner will develop an understanding of the considerations involved in ordering, receiving and displaying newspapers and magazines. They will also learn about the stock control process.

Equality and diversity in the workplace

In this unit the learner will consider the meaning and monitoring of equality and diversity in the workplace. They will also learn about how the rights of individuals are protected in the workplace.

Equality and diversity in society

In this unit the learner will consider what equality and diversity are, including reflecting on the effects of stereotyping, labelling, prejudice and discrimination.

Get certified

Gain a nationally recognised level 2 accredited certificate.

Qualification benefits

Develop your skills

88% of our learners say our courses have equipped them with vital skills to help them progress in their working life.

Launch or advance your career

Build up enough knowledge, skills and confidence to transition into a new career.

Improve your CV

Level 2 qualifications are nationally recognised and accredited, giving you the foundations to improve your job prospects.

Course sample

Download the sample workbook

Eligibility

Location

Been in the UK or EU for three years for purposes other than study.

Age

19+ at the start of the academic year.

Qualifications

  • Not on an apprenticeship.
  • Not completed any part of the course before.
  • 19-23-year-olds must have a level 2 or higher prior to attainment.

How to enrol

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