Level 2 Certificate
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Customer Service for Hospitality
This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of customer service excellence for the hospitality sector.
Fully-funded via the UK Government in the form of the Education and Skills Funding Agency.
Overview of Customer Service for Hospitality
Qualification objectives
This qualification will enable learners to develop an understanding of:
- Communicating with customers in the hospitality sector
- Teamwork in the hospitality sector
- Professional standards and personal development
- Legislation and regulations relating to customer service delivery in the hospitality sector
Effective communication
In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.
Course units
To be awarded the Level 2 Certificate, learners are required to successfully complete 4 mandatory units.
Principles of customer service in the hospitality sector
In this unit learners will look at different customer types and their expectations. They’ll also cover how to communicate effectively, how to deal with complaints and feedback, and policies and procedures to support consistent customer service.
Understand effective teamwork in the hospitality sector
This unit covers effective teamwork and how it can support customer service in hospitality. Learners will also look at their own personal development.
Understand legislation and guidance relevant to the hospitality sector
This unit covers legislation and guidance relevant to customer service in the hospitality sector including:
- food hygiene
- food allergy and intolerance
- diversity and equality
- health and safety
- safeguarding
- data protection.
Understand professional personal standards in the hospitality sector
This unit covers first impressions and the importance of personal presentation, as well as the impact that behaviour can have on customers and their impression of the hospitality organisation.
Get certified
Gain a nationally recognised level 2 accredited certificate.
Qualification benefits
Develop your skills
88% of our learners say our courses have equipped them with vital skills to help them progress in their working life.
Launch or advance your career
Build up enough knowledge, skills and confidence to transition into a new career.
Improve your CV
Level 2 qualifications are nationally recognised and accredited, giving you the foundations to improve your job prospects.
Eligibility
Location
Been in the UK or EU for three years for purposes other than study.
Age
19+ at the start of the academic year.
Qualifications
- Not on an apprenticeship.
- Not completed any part of the course before.
- 19-23-year-olds must have a level 2 or higher prior to attainment.
How to enrol
- Hit the Enrol Here button
- Complete the short form
- We will be in touch to guide you through your enrolment
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