Level 2 Certificate
This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of customer service excellence for the hospitality sector.
Fully-funded via the UK Government in the form of the Education and Skills Funding Agency.
This qualification will enable learners to develop an understanding of:
In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.
To be awarded the Level 2 Certificate, learners are required to successfully complete 4 mandatory units.
In this unit learners will look at different customer types and their expectations. They’ll also cover how to communicate effectively, how to deal with complaints and feedback, and policies and procedures to support consistent customer service.
This unit covers effective teamwork and how it can support customer service in hospitality. Learners will also look at their own personal development.
This unit covers legislation and guidance relevant to customer service in the hospitality sector including:
This unit covers first impressions and the importance of personal presentation, as well as the impact that behaviour can have on customers and their impression of the hospitality organisation.
Gain a nationally recognised level 2 accredited certificate.
88% of our learners say our courses have equipped them with vital skills to help them progress in their working life.
Build up enough knowledge, skills and confidence to transition into a new career.
Level 2 qualifications are nationally recognised and accredited, giving you the foundations to improve your job prospects.
Download the sample workbook
Been in the UK or EU for three years for purposes other than study.
19+ at the start of the academic year.
We currently offer over 50 government funded online courses