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Customer Service for Health and Social Care

This qualification is designed for learners who want to develop an understanding of how to deliver effective customer service in health and social care settings.


Fully-funded via the UK Government in the form of the Education and Skills Funding Agency.

  • Free online course


  • Course duration

    6 weeks

  • Support

    Expert tutor support available

  • Experience

    No previous knowledge is required or assumed

  • Awarding body

    NCFE or TQUK depending on location and training provider

Overview of Customer Service for Health and Social Care

Qualification aims and objectives

This qualification is designed to act as an introduction and enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector. 

‘Customers’ in this context refers to internal and external customers, including people who use services, their supporters, visitors, health professionals and providers of other services. 

‘Employee’ refers to a range of jobs roles both health and social care specific and non-specific, ie receptionist, cleaner, retail assistant.

This qualification will focus on the study of customer service in health and social care.

The objectives of this qualification are to help learners:

  • Develop an awareness of customer service in health and social care
  • Understand the needs of customers who access health and social care services.

Positive working relationships with patients, families and residents

This qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment. 

This course is designed to help learners develop positive working relationships with customers in a health and social care setting, using effective communication.

Course units

Learners are required to successfully achieve 4 mandatory units.

In this unit learners will look at the expectations of customers within health and social care settings and the standards and values that employees in these settings should uphold.

The learner will also review their own strengths and areas for improvement relating to customer service, and identify ways these can be developed, and ways in which feedback on a personal and organisational level can be addressed.

In this unit learners will explore a range of specific needs of customers accessing health and social care services and understand how to adapt communication styles and approaches for customers with specific needs.

Learners will also look at how the health and social care service environment could be adapted to accommodate individual needs and how to respond to behaviour that is challenging.

This unit covers developing positive working relationships with customers in a health and social care setting, using effective communication and removing barriers that prevent effective communication.

In this unit learners will consider what makes an effective team and the benefits of team work in a health and social care setting.

The unit also covers possible causes of conflict and resolutions to overcome this.

Get certified

Gain a nationally recognised level 2 accredited certificate.

Qualification benefits

88% of our learners say our courses have equipped them with vital skills to help them progress in their working life.

Build up enough knowledge, skills and confidence to transition into a new career.

Level 2 qualifications are nationally recognised and accredited, giving you the foundations to improve your job prospects.

Course sample

Download the sample workbook


Been in the UK or EU for three years for purposes other than study.

19+ at the start of the academic year.

  • Not on an apprenticeship.
  • Not completed any part of the course before.
  • 19-23-year-olds must have a level 2 or higher prior to attainment.

How to enrol

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We currently offer over 50 government funded online courses

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